SATISFACTION SURVEY OF CUSTOMER SERVICE IN DONGYUAN APARTMENT

:Dear All Families, thanks a million for your concern and cooperation! In order to offer you better service and make our service cater to your demands, we look forward to your valuable opinions or suggestions. Herein we are expecting that you take a few minutes in satisfaction survey, we shall listen to your voice with open mind. Again,thank you for your time and attention!

:1. Are you satisfied with the property management and customer service in general? [Just one choice]

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:2. Compared with your previous apartment or accommodation, what do you think of the our performance on a package of service? [Just one choice]

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:3. Are you satisfied with customer service? [Just one choice]

:(Including the appearance of customer service staff, service attitude, patience, professional capability, and timeliness of response)

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:4.Are you satisfied with the safety and order of accommodation? [Just one choice]

:(including the sense of safety, the attitude of the security, the management of goods in and out, the management of vehicle in and out, the parking order management, and the daily inspection)

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:5.Are you satisfied with the cleaning service? [Just one choice]

:(including the courtesy of cleaners, the cleaning and hygiene conditions in the unit corridor, the cleaning and hygiene conditions in public areas outdoor, the cleaning conditions of elevators, and the timely cleaning of domestic garbage)

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:6. Are you satisfied with the maintenance service? [Just one choice]

:(including door-to-door service attitude and standardized service, the timeliness and quality of maintenance service, maintenance and function of various public facilities and equipment)

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:7. Are you satisfied with the green conservation of the community? [Just one choice]

:(including the overall appearance of green area, timely replanting and replacement of dead plants, growth status of greening plants, and pest control in the green belt)

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:8. Are you satisfied with the public services of the community? [Just one choice]

:(including timely release of community management service information, timely notification of public affairs such as shut-down water and electricity supply, safety caution, construction issue, warm notices, etc.)

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:9. Are you satisfied with the garbage collection management? [Just one choice]

:A. Very satisfied

:B. Satisfied

:C. Just so-so

:D. Not satisfied

:E. Poor

:10. Your other opinions and suggestions on the property management and customer service [Fill in the blank]

:11. How long will you live here as you plan? [Just one choice]

:A. Within 3 months

:B. 4-12 months

:C. 1-2 years

:D. More than 2 years

:12. What are your hobbies?【Multiple choice】

:A. Music (singing, musical instruments, etc.)

:B. Literature (including essay, reading, etc.)

:C. Fitness (indoor fitness only)

:D. Ball games ( Football, Basketball, Badminton, Tennis, Table Tennis,etc.)

:E. Chess leisure (Chess,Go, Gobang, etc.)

:F. Tourism (Including excursion in the suburbs, etc.)

:G. Others

:13. Do you have any other suggestions or opinions on the management of other public facilities? [Fill in the blank]

:14. What is your professional field? [Fill in the blank]

:15. What is your expected experience in Dongyuan apartment? [Fill in the blank]