尊敬的顾客： 您好！为进一步提高南航中转免费酒店住宿服务水平，了解顾客服务需求，提升酒店服务品质，恳请您在百忙之中帮忙填写这份问卷，您的真实想法就是对我们莫大的帮助，您提供的信息对于我们改进服务具有相当重要的意义。 说明：请您根据中转酒店住宿的实际感受选择1-5分，5分最高，1分最低。Dear passengers，To assist in improvingthe hotel service for transit passengers of China Southern in Guangzhou, by taking a few minutes to complete this short survey, you will help us to bettersatisfy our customers’ need. Your information will be greatly valued. Please give a score 1-5 closest to yourfeelings，5 is the best.
Q1:您对中转柜台办理住宿手续的效率的评价？What do you think of the working efficiency in transit counter ？
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Q2:您对酒店车辆等待、接送时间、车况的评价？What do you think of thehotel shuttle including the time for waiting, the shuttle itself？
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Q3:您对酒店前台办理入住手续的效率评价？What do you think of the check-in procedure in hotel？
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Q4:您对酒店硬件设备的评价？What do you think of the facilities of the hotel?
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Q5:您对酒店车况、车容车貌的评价？What do you think ofthe hotelservice?
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Q6:您对酒店服务的评价?What do you think of the hotel service?
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Q7:您对酒店餐食的评价?What do you think of the hotel meals?
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Q8:您对中转免费住宿流程的整体评价？Howdo you evaluate the process of the free accommodation?
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Q9:您会推荐您的朋友体验南航中转免费住宿服务？Would you recommend your friends to experience ourtransit service?
推荐 Yes
不推荐No
Q10:欢迎您提供其他建议：Your comments and suggestions ：
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Q11:多项填空题
您的姓名Your name
您的到达航班：Your arrival flight：
您的转机航班：Your connecting flight：
您的联系方式:Your contact info:
