Engineering Support Service Feedback 2014

Q1:SectionI: Evaluation of ES team

Q2:In order to improve ourperformance afterwards, please specify your comments/suggestion if you choose "Unsatisfactory" or "Poor".

Q3:1.ES team function and responsibility are clear to you.

Q4:2. Cabin/System plan is transparent.

Q5:3. System quality can fulfil your request and the troubleshootingof the defective systemcan bedone in a reasonable time.

Q6:4. How do you evaluate the RD test cabin environments, e.g. facilities, network?

Q7:5. How do you evaluate the quality of system assembly and DHR management?

Q8:6. RD Materials are managed in a good condition and you can get correct information from RD warehouse in time.

Q9:7. Materials logistic(deliver, import/export) is smooth and promptly.

Q10:8. Is AMSa helpful tool thatsupport you in Purchase/Fixed assets management/Warehouse management?

Q11:9. IsTCM a helpful tool that support you in booking systemscabins/test planning?

Q12:SectionII: Evaluation of individual ES engineers

Q13:Who have provided service or supported to you? Please evaluate the cooperation with him/her. Five stars mean Very Good. One star means Poor.

Q14:You can keep it blank if you do not know well about him/her.

Q15:

Q16:Overall, how would you rate ES service?

Q17:Other problems not listed above or your suggestion to improve ES work.