CityLife Satisfaction Survey

非常荣幸您选择入住逸耘居，诚盼阁下在此能体验“比家更好”的居住环境和服务，相信您给予的宝贵意见会使我们有更大的提高。 It’s been a pleasure to having you stay with us at CityLife Serviced Apartments. We hope you enjoyed a “Better than Home” experience, while you were with us. Please take a few minutes to complete the CityLife Satisfaction Survey. Thank you for sharing your valuable comments with us.

Q1:1. 请您评估我们的服务 / Please evaluate our service: 1.1 您对逸耘居的第一印象 / First impression of CityLife:

优秀Excellent

很好Very Good

好Good

很差Poor

Q2:1.2 办理入住手续的效率/ Check-in efficiency

优秀Excellent

很好Very Good

好Good

很差Poor

Q3:1.3 服务设施 / equipment and facilities

优秀Excellent

很好Very Good

好Good

很差Poor

Q4:1.4 客房清洁程度 / Apartment cleanliness

优秀Excellent

很好Very Good

好Good

很差Poor

Q5:1.5 床、枕头、床上用品的舒适度 / bed, pillows, linens comfortable

优秀Excellent

很好Very Good

好Good

很差Poor

Q6:1.6 灯光照明 / Lighting

优秀Excellent

很好Very Good

好Good

很差Poor

Q7:1.7 气味和空气流通状况 / Smell and air ventilation

优秀Excellent

很好Very Good

好Good

很差Poor

Q8:1.8 维修与保养 / Maintenance

优秀Excellent

很好Very Good

好Good

很差Poor

Q9:1.9 安全感 / Security

优秀Excellent

很好Very Good

好Good

很差Poor

Q10:1.10 员工能够主动为我服务 / Initiative of service staff

优秀Excellent

很好Very Good

好Good

很差Poor

Q11:1.11 员工对工作业务的熟悉程度 / Job familiarity of staff

优秀Excellent

很好Very Good

好Good

很差Poor

Q12:1.12 员工对本地区很熟悉 / Familiarity of staff with area

优秀Excellent

很好Very Good

好Good

很差Poor

Q13:1.13 室内环境舒适度 / Comfort level of rooms

优秀Excellent

很好Very Good

好Good

很差Poor

Q14:1.14 请您评价总体服务 / Service quality in general

优秀Excellent

很好Very Good

好Good

很差Poor

Q15:2. 请评估逸耘居第三方提供的服务/Please evaluatethird-partyserviceproviders 2.1 健身会所/ GYM Club:

优秀Excellent

很好Very Good

好Good

很差Poor

未使用Unused

Q16:2.2 送洗服务/ Laundry Service:

优秀Excellent

很好Very Good

好Good

很差Poor

未使用Unused

Q17:2.3 物品租赁/ Rental Service:

优秀Excellent

很好Very Good

好Good

很差Poor

未使用Unused

Q18:3. 在您本次入住期间，您是否遇到任何问题？/ Were there any problems during your stay?

是/ Yes

否/ No

Q19:3.1您遇到的问题是？/ What kind of problem did you encounter with CityLife service?

客房预订/ Reservation

入住手续/ Check-in

员工对问题的回复/ Response to your request

客房清洁卫生/ Housekeeping

浴室清洁/ Bathrooms cleanness

马桶/浴缸/洗手盆Toilet/bathtub/basin

电视/遥控器/TV/ Remote control

上网登录/ Internet

电话/Telephone

空调系统/ Air-conditioning

噪音/ Noise

其他 / Others

Q20:3.2 您需要反映多少次问题才能得到解决？/How many requests did it take for your problem to be solved?

一次/ Once

两次/ Twice

三次以上/Three times or more

Q21:4. 总体而言，您如何评估您的本次住宿经历？/Generally speaking, how do you evaluate your stay?

优秀Excellent

很好Very Good

好Good

很差Poor

Q22:5. 与过去一年内您在同一地区入住的其他类似价格的服务式公寓相比，您认为逸耘居的总体服务质量？ Compared with other serviced apartments in the dame price range in nearby areas, what do you think about the service quality of CityLife?

优秀Excellent

很好Very Good

好Good

很差Poor

Q23:6. 您今后还会选择逸耘居吗？/ Would you stay in CityLife again?

是/ Yes

否/ No

Q24:7. 关于租金，您认为逸耘居的性价比如何？ Considering the price of your stay in CityLife, do you think this is a good value?

高/ High

低/ Low

Q25:8. 您会推荐逸耘居给您的朋友或商业伙伴吗？ Would you recommend CityLife to your friends or business partner?

是/ Yes

否/ No

Q26:9. 您来此地居住的目的？/ The purpose of your stay?

商务/ Business

度假/ Holidays

会议/ Meeting

长期居住/ Relocation

Q27:10. 您是通过何种渠道了解逸耘居的？/ How did you learn about CityLife?

朋友/ Friends

旅行社/ Travel agency

网络/ Internet

中介/ Real estate agent

公司指定/ Corporate assignment

其他/ Others______________

Q28:其他评论 Other Comments： _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________

CityLife Satisfaction Survey

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